Privacy Policy

__Last Updated: June 24, 2024

We at Skin AI LLC (“Skin AI,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Skin AI in connection with our Services, which are made available to you through our website located at y-ourskin.com (the “Website”).

Description of Users and Acceptance of Terms

This Privacy Policy applies to visitors to the Website, who view only publicly-available content (“Visitors”), and customers who have purchased a Subscription to our Services (“Customers”).

By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service. By purchasing a Subscription, each Customer is agreeing to the terms of this Privacy Policy and the accompanying Terms of Service.

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.

The Information We Collect and/or Receive

In the course of operating the Website, and the Services, Skin AI will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.

Personal Information:

In order for us to help you build your Personalized Skin Care Regimen, you will be asked to provide us with personal information about yourself, such as your first name, e-mail address, gender, age and zipcode. If you would like to purchase a Subscription to our Services, you will be required to provide us with additional personal information about yourself, such as your name, and shipping address. We also collect the personal information you provide when you correspond with us including by phone, email and other means and the personal information that may be contained in any comment or review you post to the Website and our social media. All information that we receive under this section is collectively called “Personal Information”. We do not collect any Personal Information from Visitors when they use the Website, unless they provide such information voluntarily.

Wellness Information:

For us to help you build your Personalized Skin Care Regimen, you will be asked to provide us with some information about your health and wellness, including but not limited to, your short-term and long-term health goals, your diet, your lifestyle, your views about health/wellness, and medical conditions that you have experienced or that exist in your family (collectively, the “Wellness Information”).

Billing Information:

To purchase a Subscription to our Services, you will be required to provide certain information in addition to the Personal Information noted above. Such information may include a credit card number, expiration date, billing zipcode, activation code, and similar information (collectively, the “Billing Information"). Such Billing Information will be collected and processed by our Third Party Payment Vendor pursuant to the terms and conditions of their privacy policies and terms of service, and we do not obtain access to any Billing Information.

Order Information:

When Customers place an order for their Personalized Skin Care Regimen, we will also collect and/or receive certain information, including but not limited to, the Products in their Personalized Skin Care Regimen (“Order Information”).

Other Information:

In addition to the Personal Information, Wellness Information, Order Information, and the Billing Information, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:

From Your Activity:

In an ongoing effort to improve the Website and the Services, we automatically collect certain information when Visitors visit the Website, and when Customers use the Services. Such information includes, without limitation, IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website Visitors visit, and similar information concerning your use of the Services.

From Cookies:

We collect information using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit.

Our Website uses the following types of cookies for the purposes set out below

ESSENTIAL COOKIES These cookies are essential to provide you with services available through our Website and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Website and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
FUNCTIONALITY COOKIES These cookies allow our Website to remember choices you make when you use our Website, such as remembering your quiz responses, language preferences, remembering your login details and remembering the changes you make to other parts of our Website which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Website.
ANALYTICS AND PERFORMANCE COOKIES These cookies are used to collect information about traffic to our Website and how users use our Website. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Website, the websites that referred them to our Website, the pages they visited on our Website, what time of day they visited our Website, whether they have visited our Website before, and other similar information. We use this information to help operate our Website more efficiently, to gather broad demographic information and to monitor the level of activity on our Website. We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Website works. You can find out more information about Google Analytics cookies here Google Marketing Platform - Unified Advertising and Analytics. You can find out more about how Google protects your data here Google Marketing Platform - Unified Advertising and Analytics. You can prevent the use of Google Analytics relating to your use of our Website by downloading and installing the browser plugin available via this link Google Analytics Opt-out Browser Add-on Download Page.
TARGETED AND ADVERTISING COOKIES These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites. You can disable cookies which remember your browsing habits and target advertising at you by visiting this link. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.
SOCIAL MEDIA COOKIES These cookies are used when you link your account or engage with our content on or through a social networking website such as Facebook, Instagram, Snapchat or Tiktok. The social network will record that you have done this.

If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Services may not function properly.

From Third-Party Analytics:

We may also get information about you from other sources, for example, if you have agreed to share information with one of our partners we may add this to information we get from our Website.These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Services, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website, and the Services.

For Google Analytics, please visit: https://www.google.com/analytics

For Segment.io, please visit: https://segment.com/docs/legal/privacy/

For Intercom, please visit: https://docs.intercom.com/pricing-privacy-and-terms/intercom-inc-privacy-policy

For Mixpanel, please visit: https://mixpanel.com/privacy/

How We Use and Share Your Information

You authorize us to use the Personal Information, Wellness Information, Order Information and the Other Information (collectively, the “Information”) to provide and improve the Website and the Services; to solicit your feedback; and to inform you about our products and services and those of our promotional partners.

We may use your personal data as follows:

To operate, maintain, and improve our Website, products, and services;
To manage your account, including to communicate with you regarding your account, if you have an account on our Website;
To operate and administer our referral program and other promotions you participate in on our Website;
To respond to your comments and questions and to provide customer service;
To send information including technical notices, updates, security alerts, and support and administrative messages;
For marketing and advertising purposes including sending email newsletter and the use of cookies and similar tracking technologies with your consent, to send you marketing emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to "opt-out". Please note, even if you opt-out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
To process payments you make via our Website;
To link or combine user information with other personal data;
As we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; and
As described in the "Disclosing of your Personal Data" section below.

Disclosing Your Personal Data

We may disclose your personal data as follows:

THIRD PARTIES DESIGNATED BY YOU We may disclose your personal data with third parties where you have provided your consent to do so during your use of the Website or communications with our team.
OUR VENDORS We may disclose your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services. These vendors are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. We may disclose personal information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.
THIRD PARTY ADVERTISERS We may disclose personal data with advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
CORPORATE RESTRUCTURING We may disclose personal data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
OTHER DISCLOSURES We may share personal data as we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.

How We Protect Your Information

We safeguard personal data with a high level of security and has to this end taken appropriate technical and security measures to protect personal data from unauthorised access, amendment, dissemination or destruction.

Here's what we do to protect data privacy:

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected;
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law;
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned;
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date;
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification;
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at support@y-ourskin.com

Accessing and Modifying Information and Communication Preferences

You have the right to exercise the following choices with our use of your personal information:

Access the personal information we maintain about you.
Delete the personal information we maintain about you.
Correct inaccurate personal information we maintain about you.
Opt out of certain uses of your personal information, notably:
Email marketing - unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
Targeted advertising using third-party cookies - refer to the ‘Disabling Cookies’ section above.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can exercise these rights by contacting us at support@y-ourskin.com

Important Notice to Non-U.S. Residents

The Website, the Services, and their servers are operated in the United States. Please be aware that your information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Website and/or the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

External Websites

The Website and the Services may contain links to External Websites. Skin AI has no control over the privacy practices or the content of these External Websites. As such, we are not responsible for the content or the privacy policies of those External Websites. You should check the applicable third-party privacy policy and terms of service when visiting any other websites.

Children

We do not knowingly collect Personal Information from children under the age of 13. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide us Personal Information without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us at support@y-ourskin.com, and we will endeavor to delete that information from our databases.

California Residents

Under California Civil Code Section 1798.83, California residents who have an established business relationship with Skin AI may choose to opt out of our sharing their Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please send an e-mail to support@y-ourskin.com or write to us at:

Skin AI LLC

2443 Fillmore St #380-8400

San Francisco, CA 94115

In addition, Skin AI does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Website. If we make any material changes, we will notify you by email (sent to the email address specified in your account) prior to the changes becoming effective. By accessing the Website and/or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us

If you have questions about this Privacy Policy, please contact Skin AI via e-mail at support@y-ourskin.com with “Privacy Policy” in the subject line.